We're there for you
Truck World

We're there for you

Information about the current situation.

The health and safety of our customers, visitors and employees are of utmost importance to us. In a bid to slow the COVID-19 pandemic, we are also closing our Mercedes-Benz sales outlets. Our salespersons will, of course, remain available to you during this time should you have any questions. They will be happy to advise you either by telephone or via other digital channels.

Customers who had arranged an appointment for the handover of their new vehicle and/or the handover of their old vehicle in the coming few days, will be contacted directly by the relevant person.

Our workshops remain open for you. This means we can also ensure that, among other things, necessary repair work to vans, emergency vehicles and other vehicles which are required for management of the crisis can be carried out in the workshop.

For this reason, all necessary measures will be taken by the company to ensure that customers and employees at locations which remain open are protected against infection. In line with this, we will of course be adhering to all official requirements for slowing the spread of the virus.

In order to avoid the further spread of COVID-19, we also need your help. Any of our customers

  • who were recently in one of the known risk areas, or
  • who are infected with COVID-19, or
  • for whom there are medical grounds to believe that a COVID-19 infection may be present, or
  • who have had contact with a person who is confirmed to have been infected with COVID-19

are kindly asked not to enter our service outlets. In the case of uncertainty as to whether any of these criteria apply to you, please call your contact person who will also be able to provide you with relevant information as well as answers to any further questions you may have.

Please note that our sales premises at many locations are part of the same building in which our service operations are carried out and often also serve as the access point to the workshop area. For this reason, the sales premises at some locations will be accessible in restricted form but only for the purpose of guaranteeing access to the service area.

We kindly ask you to observe this restricted access during your workshop visit and would like to thank your for your comprehension.

Stay healthy!