We want to continue providing the best possible service right up until your agreement finishes, so don't hesitate to get in touch with any queries you might still have. Depending on the type of finance you chose, here are your options.
Existing Finance Customers
Agreement End
As your agreement reaches its final stages, you may be wondering what to do? Scroll down and find out more about your agreement type.
Ending your agreement with Mercedes-Benz
Hire Purchase
Once you've completed your monthly payments (and final balloon payment if applicable), the vehicle is yours to keep.
Your options
Once you've completed your monthly payments (and final balloon payment if applicable), the vehicle is yours to keep.
An 'Option to Purchase fee' will be debited from your account with your final payment. You'll find this amount in your agreement under the 'other financial information' section. This will complete the purchase, leaving you free to part-exchange for a new vehicle, or to simply continue driving your current vehicle.
Hire Purchase
Once you've completed your monthly payments (and final balloon payment if applicable), the vehicle is yours to keep.
Your options
Once you've completed your monthly payments (and final balloon payment if applicable), the vehicle is yours to keep.
An 'Option to Purchase fee' will be debited from your account with your final payment. You'll find this amount in your agreement under the 'other financial information' section. This will complete the purchase, leaving you free to part-exchange for a new vehicle, or to simply continue driving your current vehicle.
Agility (Personal Contract Plan)
Customers with an Agility (Personal Contract Plan) agreement have one of the following three options at the end of their agreement:
Your options
Option 1 - Purchase your Truck
Pay the Optional Purchase Payment and Purchase Activation fee. This will complete the purchase of your truck, leaving you free to simply enjoy it. Please note an Option to Purchase Fee will be debited in the final month of your agreement, to find out how much this is please refer to your agreement.
Option 2 - Hand back your vehicle
If you decide to return your vehicle to us, it must be in line with our Vehicle Return Standards, as vehicle condition, excess mileage and other changes may be payable. Scroll down to What happens next? to see your next steps.
Option 3 - Part-Exchange for a new vehicle
Pay the Optional Purchase Payment and Activation fee. This will complete the purchase of your vehicle, allowing you to part-exchange for a new Mercedes-Benz. Please note an Option to Purchase Fee will be debited in the final month of your agreement, to find out how much this is please refer to your agreement.
Finance Lease
If you have a Finance Lease agreement, you have three options to choose from:
Your options
Option 1 - Extend your agreement
Continue to use the vehicle for a further agreed period and pay a 'peppercorn' payment equal to one month's rental per annum.
Option 2 - Sell your vehicle to an independent third party
We will invoice the third party and return 95% of the sales proceeds to you.
Option 3 - Return the vehicle and we will sell it on your behalf
We will sell the vehicle on your behalf and will return 95% of the proceeds to you (minus any reseller fees.)
Finance Lease
If you have a Finance Lease agreement, you have three options to choose from:
Your options
Option 1 - Extend your agreement
Continue to use the vehicle for a further agreed period and pay a 'peppercorn' payment equal to one month's rental per annum.
Option 2 - Sell your vehicle to an independent third party
We will invoice the third party and return 95% of the sales proceeds to you.
Option 3 - Return the vehicle and we will sell it on your behalf
We will sell the vehicle on your behalf and will return 95% of the proceeds to you (minus any reseller fees.)
Operating Lease & Contract Hire
We'll arrange for collection of your vehicle at the end of your agreement. You simply hand back your vehicle without making any further payments apart from any potential excess mileage or damage charges.
Returning your vehicle
If you are nearing the end of your agreement and will be returning your vehicle, here is what will happen.
1. Meeting the standards
It is important that your vehicle is cleaned thoroughly inside and out before collection — our agents can refuse to take your Truck if it cannot be inspected accurately, and you may be charged for an aborted collection
2. We will call you to arrange collection
Simply let us know when you would like us to collect your Truck. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your vehicle
3. You hand over your Truck
When our representative collects your Mercedes-Benz, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.
4. Your Mercedes-Benz is returned
Once we have collected the Truck, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.
