Maximised use

Maximised use

A good structure - fast help.

Through the intelligent networking of vehicle, Mercedes-Benz Service and your transport company, Mercedes-Benz can help to reduce unplanned downtimes significantly. Should the worst come to the worst, Mercedes-Benz Service24h and our close network of workshops will ensure that your vehicle can continue its journey as soon as possible.

For short downtime and permanent operational effectiveness: for example, with our extensive European network of workshops with extended opening hours; Mercedes-Benz Complete and Service24h for fast assistance in an emergency.

Throughout Europe approx. 1700 Mercedes-Benz service outlets are at your disposal for workshop services, many operate 24 hours a day. Furthermore, our trained staff and an extremely efficient parts logistics system enable particularly short repair times and ensure that your Actros is back on the road as quickly as possible.

Advantages at a glance.

  • Mercedes-Benz Uptime: real-time tailored service for customers that facilitates planning of workshop visits and vehicle availability
  • Service24h: fast emergency assistance1 is available around the clock via the free2 service hotline on 00800 5 777 7777
  • Extensive workshop network with around 1800 service outlets throughout Europe

Mercedes-Benz never stops working on solutions which increase the efficiency and thus also the availability of your truck.

Mercedes-Benz Service24h ensures direct assistance in the event of a breakdown – 365 days a year and 24 hours a day. A call to the free5 hotline on 00800 5 777 7777 is all it takes. If the driver also presses the “Service Call Button”, the vehicle data and the coordinates of the breakdown location are transmitted to Mercedes-Benz Service24h6. In the event of a breakdown, excellently equipped service technicians arrive at the scene with a workshop on wheels to get the vehicle up and running again as quickly as possible.

Fleetboard offers individualised telematics solutions for freight forwarders and logistics companies. The intelligent networking of the driver, fleet and job order provides you with valuable information. This helps you to reduce your costs while simultaneously increasing productivity and offering enhanced reliability.

[1] Included in Mercedes-Benz Complete, optionally available with every other Mercedes-Benz ServiceContract or as a separate product.
[2] Can be combined with all Fleetboard services.
[3] Prerequisite: Truck Data Centre.
[4] Special equipment for Arocs.
[5] If your mobile phone provider charges for ­Freephone numbers, please call +44 (0) 207 660 9991.
[6] Service available for Mercedes-Benz Uptime customers only.

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