Through the intelligent networking of vehicle, Mercedes-Benz Service and your transport company, Mercedes-Benz Uptime can help to reduce unplanned downtimes significantly. Should the worst come to the worst, Mercedes-Benz Service24h and our close network of workshops will ensure that your vehicle can continue its journey as soon as possible.
We do everything. To ensure particularly high vehicle availability.
This groundbreaking service innovation maximises your vehicle’s availability and optimises predictability of workshop visits, helping to enhance efficiency still further. Constant monitoring of the vehicle data in real time means that any required maintenance or repair requirements are detected at an early stage. Your Mercedes-Benz Service Partner will inform you in a timely manner, provide concrete recommendations on how to proceed and support you with an optimal repair solution. This enables you to avoid downtime resulting, for example, from a breakdown or unforeseen repairs and helps optimise scheduled workshop visits. In short, Mercedes-Benz Uptime1,3,4,5 ensures that you are able to carry out your business more safely and efficiently than ever before.
Advantages at a glance.
- Mercedes-Benz Uptime1,2,3,4,6: real-time tailored service for customers that facilitates planning of workshop visits and vehicle availability
- Service24h: fast emergency assistance7 is available around the clock via the free8 service hotline on 00800 5 777 7777
- Extensive workshop network with around 1800 service outlets throughout Europe
- Long workshop opening hours, in some cases for 24 hours
Mercedes-Benz never stops working on solutions which increase the efficiency and thus also the availability of your truck.
Mercedes-Benz Service24h: Assistance around the clock.
Mercedes-Benz Service24h ensures direct assistance in the event of a breakdown – 365 days a year and 24 hours a day. A call to the free8 hotline on 00800 5 777 7777 is all it takes. If the driver also presses the “Service Call Button”, the vehicle data and the coordinates of the breakdown location are transmitted to Mercedes-Benz Service24h9. In the event of a breakdown, excellently equipped service technicians arrive at the scene with a workshop on wheels to get the vehicle up and running again as quickly as possible.
Fleetboard: Greater efficiency through enhanced transparency.
Fleetboard offers individual telematics solutions for construction and logistics companies. Driver, fleet and jobs are intelligently interlinked to provide you with valuable information about your fleet. This helps you to reduce your costs while simultaneously increasing productivity and offering enhanced reliability.
 Can be combined with all Fleetboard services.
 Fitted as standard with option to deselect.
 Included in Mercedes-Benz Complete, optionally available with every other Mercedes-Benz ServiceContract or as a separate product.
 Prerequisite: Truck Data Centre.
 Special equipment for Arocs.
 Not available for Atego
 Please first notify the police and rescue services if any person is injured.
 If your mobile phone provider charges for Freephone numbers, please call +44 (0) 207 660 9991.
 Service available for Mercedes-Benz Uptime customers only.