Our commitment to customers during lockdown period and beyond.
Truck World

Our commitment to customers during lockdown period and beyond.

“For those who keep the world moving”. It was a year ago when Daimler Trucks & Buses (DTBSA) launched this mission statement. At the time, we could not have anticipated an unprecedented crisis that is the COVID-19 pandemic. Even during these challenging times, to keep the world moving remains our definite promise. This promise not only defines who we are as a Daimler company, but also forms the basis of the existence of our truck and bus brands in Mercedes-Benz Trucks, FUSO and Freightliner and Mercedes-Benz Buses.

Further to our correspondence dated 27 March 2020, the nation-wide lockdown enforced locally in terms of the Disaster Management Act, 2002 (“Lockdown”) has since been extended. Notwithstanding the impact of COVID-19 and impact thereof of the lockdown and its extension,   DTBSA brands have been able to continue to provide essential services. Since the start of the lockdown, we have provided uninterrupted sales and aftersales support to customers delivering essential goods and services to a nation standing in solidarity to preserve the health and safety of its people.

As we are primarily focused on keeping our employees safe, following governmental guidelines and continuing perfect customer care, we wish to assure you that through our dealer network and teams across Southern Africa, DTBSA remains committed to keep the world moving – during the lockdown period and beyond.

We are confident that, with all the tools at our disposal today, our Truck and Bus teams are available to field any business-related queries or purchase requests in the short-term specific to the delivery of essential services, while additional remote support for all transactions and queries, for after the lockdown, are also available at all times. Furthermore, the workshop and roadside assistance teams continue to operate with the highest level of precautions (as stipulated by the World Health Organization and local health authorities in the Department of Health and National Institute of Communicable Diseases) to protect the safety of our customers and truck and bus drivers and ensure maximum uptime for essential services vehicles.

We also wish to assure you that despite the suspension of most production manufacturing facilities internationally,  we, due to our experience in running real global production networks, continue to offer the most suitable vehicles available to address our customer’s current and future demands.

DTBSA is working closely with its source plants and suppliers to ensure activities resume with the highest level of speed, after implementation of all safety measures and once the lockdowns is lifted. Given the impact of COVID-19 and the lockdown to supply chains, we do anticipate potentially delayed or interrupted performance at times, as advised in our previous communication. This may continue to such date as, any lockdown ceases to be imposed and the restrictive measures imposed locally and globally in the wake of COVID-19, and indeed such measures still to be imposed, are relaxed and/or abandoned. The consequences of the lockdown as well as all present and any future restrictive measures implemented both locally and/or globally could adversely impact our business operations, with particular regard to our potential or actual ability to perform timeously. Correspondingly, our qualified declarations in our letter dated 27 March 2020 shall remain applicable while any lockdown is in force, any present and future restrictive measures continue to be implemented, and while the consequences of the lockdown and such restrictive measures continues to impact on our business operations.

We would like to reassure our customers that Mercedes-Benz Trucks, FUSO and Freightliner Trucks and Mercedes-Benz Buses are committed to meet customer requirements throughout the lockdown period and beyond, to the extent that it is reasonably and lawfully able to do so.

Finally, we would like to take this opportunity to relay our heartfelt acknowledgment and express our deepest gratitude to all our customers and their entire teams especially the drivers, our dealers and all our employees working tirelessly to keep our world moving during this time. Know that we are here to carry the load together with you. Together we will get through this.

 

Sincerely,

Michael Dietz - CEO                                                        Maretha Gerber-Head of Mercedes-Benz Trucks