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Stakeholder	Why are they important	How we engage and consider their interests
Customers	- Customers are at the core of what we do, customer satisfaction creates brand loyalty - Staying informed on customer needs allows us to adapt our strategies to ensure we keep up to date in constantly changing industry.	We engage by; - Hosting Dealership events and awards - CEO and sales director dealership visits - Request and respond to feedback from the entire customer journey
People	- Our colleagues are the primary reason for the ongoing success of our business.	We engage by; - Hosting Town Halls, which always have a Q&A at the end for employees to express opinions or ask questions - Enable regular Company and team events - Weekly communications sharing news across the Company - Regular employee engagement surveys - Offering employee assistance programs, including financial and mental wellbeing support
Community	- Our engagement with, and impact on, the communities we operate in can build or break brand reputation	We engage by; - Support several schemes to allow employees the time and resources to help in their local communities
Government and regulators	- We are proactive with our engagement with regulators and government bodies to ensure we are abiding to guidelines.	We engage by; - Ensuring regulators and government bodies get adequate communication from relevant Company representatives - Undergo relevant voluntary reviews and audits by industry bodies in order to keep certifications up to date
Investors / Shareholders	- We rely on shareholder support in the wider group to allow the Company to achieve its long term goals.	We engage by; - Reporting local results, and factors affecting those results, through the wider group - Ensuring value is achieved in projects and in ongoing operations

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FOLLOW THE ROADSTARS.

Provider

Privacy policy

Legal Notice

Mercedes-Benz Trucks Service24h privacy policy

Section 172 Statement

Long Term Decisions

Culture

Sustainability

Stakeholders

Modern Slavery Act

Data protection notices for test vehicles

Further privacy information.

TruckLive Data Protection Notice

Whistleblower system

Terms and Conditions of Use for the RoadStars communication platform