Experience | Mercedes-Benz Trucks Jordan

Stay in touch.

Use our digital channels to discover Mercedes‑Benz Trucks.

Provider

Provider
Daimler Truck AG
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Phone: +49 711 8485 0
E-mail: contact@daimlertruck.com

Daimler Truck Middle East Africa
N201, P.O. Box 261115, Jebel Ali
Dubai,
United Arab Emirates
Email: DTMEA_MarCom@daimlertruck.com

Privacy Statement

The controller within the meaning of the General Data Protection Regulation (“GDPR”) is:
Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Email: contact@daimlertruck.com

Data protection officer:
Daimler Truck AG
Group Data Protection Officer
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com

1. Data Privacy
We appreciate you visiting our website and thank you for your interest in our company. The advancing technologization of our everyday lives opens up unimagined possibilities for us today. This brings with it a high level of responsibility on the part of the companies to which we make our personal data available. Daimler Truck AG is fully aware of this responsibility and the protection of your privacy when using our websites is of particular concern to us. In our privacy statement, we inform you how we collect and process your personal data, for what purpose, on what legal basis this is done and how long we store the data. We also inform you about your rights and claims and how you can assert them.

2. Purpose
a. Provision of website
We collect and process the personal data of our website visitors only insofar as this is necessary to provide a functional website and our content. In addition, we use the data to optimize the website and to protect our IT-systems.

b. Contacting us
If you provide us with further personal data, e.g. in the context of a chat, a contact form or by phone? telephone communication, we use this data for the purposes of customer communication and administration to the extent necessary in each case.

c. Contract initiation or fulfilment
If you provide us with further personal data (e.g. for the execution of a contract and/or contract initiation), we use your data for the purposes of handling and billing any business transactions.

d. Further possible uses
If you give us your consent by way of a customer satisfaction survey, a raffle or registration on our website, we will use your personal data for this purpose.

We and possibly selected third parties use your data to display personalized content or advertising based on your usage behavior, provided that you give your consent (= approval) via our Consent Management System. Further information and decision-making options are available here Consent Management System.

3. Collecting and processing your personal data
a. There is no obligation to provide your personal data when you visit our website. However, it is possible that certain contents of our website depend on the provision of personal data. If you do not wish to provide personal data in these cases, this may result in content not being displayed or only being displayed to a limited extent.

b. Provision website
Temporary storage of the IP address by the system is necessary to enable delivery of the website to the visitor's computer. For this purpose, the anonymized IP address of the visitor must remain stored for the duration of the session. It is stored in log files to ensure the functionality of the website. Each time you visit our website, our system automatically collects and stores information that your browser transmits to us in log files. The following data is collected:

the browser and operating system used and their settings,
the date and time of the visit,
the access status (e.g. whether you were able to access a website or received an error message),
the use of website functions,
the search terms you may have entered,
the frequency with which you visit individual websites,
the name of the retrieved files,
the amount of data transferred,
the website from which you accessed our websites and the website you visit from our websites, whether by clicking on links on our websites or entering a domain directly in the input field of the same tab (or window) of your browser in which you accessed our websites,
for security reasons, in particular, to prevent and detect attacks on our websites or attempts at fraud, we store your IP address and the name of your Internet service provider for seven days.

c. Contacting us
Personal data is collected when you contact us. The data collected in the case of a contact form or chat can be found in the respective form. This data is stored and used exclusively for the purpose of responding to your request or for communication and the associated technical administration.

In addition, we also process additional data as part of our business relationship with you. This includes, in particular:

Data from postal and telephone communication.

d. Contract initiation or fulfilment
We first collect, process and use the data that you provide to us as part of our business relationship (in particular for the execution of orders within our online shop, etc.). This includes in particular the following data:

Master data of the contractual partner and/or its contact person, in particular name;
Contact details of the contractual partner or its contact person, in particular current address, telephone numbers and e-mail addresses;
Contract data such as delivery, order and confirmation date, order and customer account number;
for export transactions, the data from the commercial register extract and the VAT identification number;
possibly bank details, such as IBAN and BIC.

e. Further possible uses
Further personal data may be processed in particular in the following cases:

customer-satisfaction surveys,
Raffles titions,
register on our website.

The data collected in the case of a contact form or chat can be seen from the respective form.

This data will only be processed in the event of consent or in accordance with applicable legal provisions (see section 6).

4. Transfer of personal data to third parties; social plug-ins; use of service providers
We use qualified service providers (including IT service providers, marketing agencies) for operating, improving and protecting our websites. The transfer of personal data to these providers is based on data processing agreements in accordance with Article 28 (3) of the GDPR, which we have concluded with each respective provider. These agreements ensure that the processing of personal data is carried out exclusively according to our instructions and in compliance with all legal data protection requirements.

Furthermore, we only transfer personal data if it is necessary for the pursuit of legitimate interests, for the fulfilment of legal obligations or if you have consented to this. You can find more detailed information on the recipients in our Consent Management System.

5. Cookies
a. Cookies may be used when you visit our websites. Cookies are text files that are stored in the visitor’s browser. When a visitor accesses a website, a cookie can be stored on the visitor’s operating system. This cookie contains a characteristic character string that enables the browser to be uniquely identified when the website is called up again. Technically, these are so-called HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called “flash cookies”), which we collectively refer to as cookies.

b. Cookies are small files that are stored on your desktop, notebook or mobile device when you visit a website. This can be used to: recognise whether there has already been a connection between the device and the websites, take into account your preferred language or other settings, provide you with certain functionalities (e.g. online shop, vehicle configurator) or recognise your interests based on usage. Cookies may also contain personal data.

a. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not technically necessary in our consent management system. Technically necessary cookies are small text files that are stored by a website in your browser when you surf the Internet. They ensure that a website works and that users see it the same way the next time they visit it. These cookies are necessary for the website to function and do not require the user’s consent. Further information and decision-making options can be found here: Consent Management System.

b. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or generally. Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these settings for the respective browsers under the following links:

Edge
Firefox
Chrome
Safari

c. If you decide against the use of cookies or delete them, it is possible that not all functions of our websites will be available or individual functions will only be available to you to a limited extent.

6. Legal basis for processing

a. Provision website
The legal basis for the temporary storage of data in the log files is Art. 6 Para. 1 sentence 1 letter b GDPR. In this respect, we fulfil the existing contract with the user – also in the case of free offers – for the use of the website.

We also process the data to pursue our legitimate interests in accordance with Art. 6 Para. 1 sentence 1 letter f GDPR, in order to be able to provide you with the website technically. Our legitimate interest is to be able to provide you with an attractive, technically functioning, user-friendly and secure website.

b. Contacting us
The legal basis for the processing of the data is our legitimate interest in responding to your request pursuant to Art. 6 Para. 1 sentence 1 letter f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 Para. 1 sentence 1 letter b GDPR.

c. Contract initiation or fulfilment
For the processing of personal data for the purposes of initiating or fulfilling a contract with you, Art. 6 Para. 1 sentence 1 letter b GDPR is the legal basis.

Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorised to do so in accordance with Art. 6 Para. 1 sentence 1 letter c GDPR.

d. Newsletter registration (see section 9)
For the processing of personal data for subscribing to our newsletter, by activating the confirmation link you give your consent to the use of your personal data in accordance with Art. 6 Para. 1 sentence 1 letter a GDPR.

e. Further possible uses
We process personal data for the purposes of pursuing our legitimate interests as well as the legitimate interests of third parties in accordance with Art. 6 Para. 1 sentence 1 letter f GDPR for the following processing operations in particular:

maintaining the functionality of our IT systems,
the (direct) marketing of our own and third-party products and services (insofar as this does not take place with your consent),
the legally required documentation of business contacts.

We also process your personal data in order to be able to provide you with our website technically. Our legitimate interest is to be able to provide you with an attractive, technically functional, user-friendly and secure website/product.

Within the scope of the respectively required balancing of interests, we take into account in particular the type of personal data, the purpose of processing, the processing circumstances and your interest in the confidentiality of your personal data.

7. Deletion of your personal data
Your personal data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected.

a. Provision website
In the case of collection of your data for the provision of our website, data is deleted when the respective session has ended. If the data is saved in log files, after seven days at the latest.

b. Contacting us
Your data is deleted after your request has been processed. This is the case if it can be seen from the circumstances that the matter in question has been finally clarified and if no statutory retention obligations continue to apply.

c. Contract initiation or fulfilment
We process and store your personal data only for as long as we need it to fulfil contractual or legal obligations, generally between 6 and 10 years (in accordance with the german commercial code “HGB” and the german tax code “AO”).

d. Declaration of consent
You can revoke your consent to the processing of personal data at any time, free of charge and with future effect. Please note that the revocation will only take effect for the future. Processing that took place before the revocation is not affected. Withdrawal of your consent may result in us no longer being able to provide our services in whole or in part without processing this data and therefore having to terminate the existing contract.

e. Further possible uses
Processing takes place via the previously mentioned storage, data is only stored to the extent required by the laws, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third countries, if there is an appropriate level of data protection. If deletion is not possible in individual cases, the corresponding personal data will be marked with the aim of restricting further processing.

8. Data subject rights
a. As a data subject, you have the right to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR).

b. If you have consented to the processing of your personal data by us, you have the right to withdraw your consent at any time without giving reasons. The lawfulness of the processing of your personal data up to the point of revocation remains unaffected by the revocation. Further processing of this data on the basis of a different legal basis and for the purposes based thereon also remains unaffected.

c. Right to object
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you that is processed on the basis of Art. 6 Para. 1 sentence 1 letter f GDPR (data processing on the basis of legitimate interests). If you file an objection, we will only continue to process your personal data if we can prove compelling legitimate reasons that outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims. Insofar as we process your personal data for the purposes of direct marketing in order to pursue legitimate interests on the basis of a balance of interests, you have the right to object to this at any time without giving reasons.

d. You can exercise your rights at the following contact address: [insert contact e-mail address of the responsible specialist department as hyperlink].

e. If you are of the opinion that the processing of your personal data infringes data protection law, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).

The competent supervisory authority is the Landesbeauftragte für den Datenschutz und die Informationsfreiheit in Baden-Württemberg. (Adjustments must be made if the controller is outside Baden-Württemberg).

9. Newsletter
If you subscribe to our e-mail newsletter, we will send you regular e-mail information about our offers. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and will be used to be able to contact you personally. We use the so-called double opt-in process to send the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed that you consent to receiving newsletters. You will then receive a confirmation e-mail asking you to confirm by clicking on the link that you wish to receive our newsletter by e-mail in the future.

The data collected by us when registering for the newsletter will be used exclusively for the purposes of advertising by means of the email newsletter.

You can unsubscribe from the newsletter at any time and without stating reasons using the unsubscribe link provided within the newsletter.

Once you have unsubscribed, your e-mail address will be deleted from our newsletter mailing list immediately, unless you have expressly consented to the further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this privacy statement.

10. Transfer to third countries
For the maintenance and support of IT systems, we also transfer data to service providers outside the European Economic Area (EEA) or grant them access. Since countries outside the EEA generally do not have an EU level of data protection, we contractually ensure that measures are taken by the service providers to ensure a level of data protection corresponding to the level of data protection in the EU/EEA. For more information on this please use the contact details provided. The companies of the Daimler Truck Group are also bound by the strict data protection regulations of the Daimler Truck AG.

In the following countries (link to list), from the point of view of the EU, there is an adequate level of protection for the processing of personal data corresponding to EU standards (so-called adequacy decision). With recipients in other countries, we agree on the application of EU standard contractual clauses, binding corporate regulations or the Swiss-U.S. Privacy Shield in order to create an “appropriate level of protection” in accordance with the legal requirements.

Status: August 2025

Legal Notice

Copyright.
Copyright © Daimler Truck Middle East Africa. All Rights Reserved.
The text, images, graphics, sound files, animation files, video files, and their arrangement on Daimler Truck Internet sites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may they be modified or reposted to other sites. Some Daimler Truck Middle East Africa Internet sites may also contain material that is subject to the copyright rights of their respective providers.

Product variations.
Some of the product information, illustrations, and images contained on this Internet site may have been prepared for generic use on Daimler Truck Group Internet sites maintained in different countries around the world. Consequently, some of the information and/or accessories shown may not be available in certain markets or may be offered in different specifications or configurations to comply with local market requirements or regulatory conditions.

If you are interested in any vehicle model, color, option, or accessory shown on this website and are unsure of its availability in your region, please contact Daimler Truck Middle East Africa or your nearest authorised Mercedes-Benz Trucks dealer for up-to-date local information.

Prices.
All prices specified are recommended retail prices. Prices are current at the time of publication and are subject to change without notice.

Trademarks.
Unless otherwise indicated, all marks displayed on Daimler Truck AG Internet sites are subject to the trademark rights of Daimler Truck AG, this applies especially to its model name plates, and its corporate logos and emblems.

and Mercedes‑Benz are trademarks of Mercedes‑Benz Group AG

No Licenses.
Daimler Truck AG has thought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Daimler AG and Daimler Truck AG must protect their Intellectual Property, including their patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a license to Daimler AG’s and Daimler Truck AG's Intellectual Property.

and Mercedes‑Benz are subject to the intellectual property protection of Mercedes‑Benz Group AG. They are used by Daimler Truck AG under license.

Cautions regarding forward-looking statements.
Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website contain among other things forward looking statements that reflect management´s current views with respect to future events. The words "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: an economic downturn in Middle East or Africa; changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives; the successful implementation of the new business model for smart; and decline in resale prices of used vehicles. If any of these or other risks and uncertainties occur (some of which are described under the heading "Risk Report" in Daimler Truck AG´s most recent Annual Report and under the heading "Risk Factors" in Daimler Truck AG’s most recent Annual Report on Form 20-F filed with the Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.

No warranties or representation.
The information on this Internet site is provided by Daimler Truck Middle East Africa “as is” and, to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

While the information provided is believed to be accurate, it may include errors or inaccuracies.

Links to external sites.
This Internet site may contain links to external websites that are not under the control of Daimler Truck Middle East Africa. Therefore, we are not responsible for the content of any linked site. These links are provided solely for user convenience and do not imply endorsement of the linked site or its content by Daimler Truck Middle East Africa or Daimler Truck AG.

Status: November 2025

Mercedes-Benz Trucks Service24h privacy policy

The protection of your personal data is our highest priority and is taken into account in all our business processes. The following privacy policy provides you with a detailed overview of how your personal data is processed by Daimler Truck AG in connection with Mercedes‑Benz Trucks Service24h. Personal data means any information relating to an identified or identifiable natural person. In this privacy policy, we inform you about the type, scope and purpose of the collection of personal data at Daimler Truck AG and how we handle this data. You can also find out what rights you have in relation to the processing of your personal data.

1. To whom does this privacy policy apply?
The following document only refers to the scope of application of Mercedes‑Benz Trucks Service24h. This document represents the most up-to-date version.

Here we inform you about the collection and processing of your personal data if you have concluded a contract with us through a service order or if your personal data is collected and processed in connection with this business relationship, e.g. as an agent, contact person or driver. If you are the contact person of our contractual partner, but not our contractual partner itself, we only process your contact data.

If the contract is related to other services, their privacy policy also applies to these other services.

2. Who is responsible for the processing of my data and who can I contact regarding data protection?
The responsible body for the processing of personal data described below (unless another party is expressly designated as the responsible body) as per the EU General Data Protection Regulation (“GDPR”) is:

Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
contact@daimlertruck.com
+49 (0)711 8485 0

The contact person for any questions regarding data protection is the data protection officer:

Group Data Protection Officer
Daimler Truck AG
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com

3. Where does my data come from and what kind of data is processed?
In accordance with the principles of data avoidance and data minimisation, we only process personal data (“data”) to the extent necessary, to which we are permitted or obliged to do so on the basis of applicable legal requirements, or to which you have consented.

Unless otherwise stated below, the terms “process” and “processing” include in particular the collection, use, disclosure and transmission of personal data (see Article 4 (2) GDPR).

Data in the following categories is collected and processed in connection with Mercedes‑Benz Trucks Service24h.

Data category 1: Customer data
Types of data:

Customer master data, in particular name; contact data of the contact person(s), in particular telephone number, email address, address;
Passport/ID data of the collector

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 2: Vehicle data
Types of data:

Vehicle condition in the event of a breakdown
Positioning data
Vehicle data, in particular vehicle identification number, registration plate, initial registration, engine identification number, vehicle history, mileage, workshop/repair reports;
Bank details, if a direct debit mandate has been agreed, in particular the IBAN of your account, BIC, details of your bank; if applicable, other data relating to the performance of the respective business relationship.

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 3: Invoice data
Types of data:

Combination of data categories 1 and 2

Deletion rule:

10 years due to statutory retention periods

As part of our business relationship with you, we also collect and process certain additional data that is necessary for the fulfilment of our contractual obligations towards you. This includes, but is not limited to:

Data from correspondence (postal and electronic) between you and us;
Data from other postal, electronic or telephone communications.

Data from other sources
We also process personal data that we have received from affiliated companies of Daimler Truck AG and other third parties (e.g. service partners) as permitted – insofar as this is necessary for the performance of the contract or pre-contractual measures concluded with you or if you have consented to this.

We only process personal data from publicly accessible sources (e.g. authorities, the Internet) to the extent permitted by law, for example because this is necessary for the provision of our services or you have consented to this.

4. What is my data used for (purpose of processing) and on what basis (legal basis) is my data used?
Collection and processing as part of the fulfilment of contractual obligations
We collect and process your personal data, specified in more detail in Section 3, as part of the acceptance and performance of our contractual obligations towards you (Article 6 (1) (b) GDPR). For example, we process your contact data for the purpose of contacting you within the framework of the Daimler Truck AG organisation (verification of eligibility for and implementation of breakdown assistance incl. associated processes)

Processing on the basis of legal provisions
In addition, we are subject to extensive legal requirements, for example from the Money Laundering Act or tax laws. Fulfilment of the resulting legal requirements requires the processing of your data (Article 6 (1) (c) GDPR). This processing is particularly for the purpose of sanctions list checks.

Processing based on a legitimate interest
In addition, we process your personal data insofar as this is necessary for the protection of the legitimate interests of Daimler Truck AG or a third party (Article 6 (1) (f) GDPR). This is particularly the case in the following cases:

To the extent necessary for the assertion of legal claims and defence in the event of legal disputes;
To improve the customer experience, we regularly conduct customer satisfaction surveys on our Service24h process. This can be carried out by phone, email or SMS. We ask our customers about previous experiences with Service24h in the event of a breakdown and record suggestions for improvement.
For the purposes of sanctions list checks

Collection and processing based on a legal obligation
We collect and process your personal data to comply with a legal obligation (legal basis Article 6 (1) (c) GDPR). This is particularly the case in the following cases:

As part of invoicing
and associated statutory retention periods

Collection and processing based on your consent
In addition, your personal data will be collected and processed if you have expressly consented to this in advance (Article 6 (1) (a) GDPR).

5. Is my data disclosed (to third parties)?
We do not disclose your personal data to third parties unless you have consented to such disclosure or we are entitled or obliged to disclose data due to legal provisions and/or official or court orders.

Transfer of data to processors
We use processors (e.g. IT service providers) to provide our services. Daimler Truck AG passes on your data to these in strict compliance with the obligation of confidentiality as well as the requirements of the GDPR and the Federal German Data Protection Act. The processors commissioned by us, who may only process the data for us and not for their own purposes, are obliged to comply with the strict standards of Daimler Truck AG.

Transmission to the motor vehicle insurance company
We transmit your data, in particular your first and last name, your address and vehicle data, which we have received as part of your order, to your motor insurance company or its agent, insofar as this is necessary for the assumption of costs.

Transmission to service providers
We use freight forwarders/towing companies/recovery companies to carry out service work. We will transmit to these any of your data necessary for the provision of the service.

Transmission to experts
To ensure order and workshop quality, we employ external experts who need to inspect service orders in order to carry out their work. Only the data that is absolutely necessary for the performance of the activity is transmitted.

6. Will my data be transmitted to a third country or to an international organisation?
Data is not transmitted to countries outside the EU or the EEA (so-called “third countries”), unless we are obliged to do so due to official or court orders.

Exceptional case: As part of Mercedes‑Benz Trucks Service24h, personal data may be transmitted to third countries for the purpose of the performance of the contract on the basis of Article 49 (1)(b) GDPR (depending on the vehicle’s positioning data).

7. Is decision-making automated?
Decision-making is not automated.

8. How long will my data be stored for?
We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations. If there is no longer a legitimate interest, we will delete the data or, if this is not possible, block it. As a rule, we delete your contractual data no later than five years after the end of the contractual relationship.

9. What rights do I have in relation to Daimler Truck AG?
You have extensive rights with regard to the processing of your personal data. It is of particular importance to us that we familiarise you with these rights:

Right to information: You have the right to obtain information about the data stored by us, in particular the purpose of the processing and how long the data is stored for (Article 15 GDPR).
Right to rectification of inaccurate data: You have the right to request that we rectify your personal data immediately if it is inaccurate (Article 16 GDPR).
Right to erasure: You have the right to request that we erase personal data concerning you. These conditions provide that you can request the erasure of your data if, for example, we no longer need the personal data for the purposes for which it was collected or otherwise processed, we should unlawfully process the data, or you should have rightfully objected or withdrawn your consent, or if there is a legal obligation to delete it (Article 17 GDPR).
Right to restriction of processing: You have the right to request restriction of the processing of your data. This right applies in particular for the duration of the verification if you have contested the accuracy of your data, as well as in the event that you request restricted processing instead of erasure if you have an existing right to erasure. Furthermore, processing is restricted in the event that the data is no longer required for the purposes pursued by us, but you need the data for the establishment, exercise or defence of legal claims, and if the successful exercise of an objection between us and you is disputed (Article 18 GDPR).
Right to data portability: You have the right to receive the personal data concerning you that you have provided to us from us in a structured, commonly used, machine-readable format (Article 20 GDPR), insofar as this has not already been deleted.

If you wish to assert one of your rights or receive further information about this, please use the following online form or send an email to kundenrechte_dt@daimlertruck.com or write to: Daimler Truck AG, HPC V445, 10878 Berlin, Germany.

10. Can I withdraw consent to data processing that I have already given?
You can withdraw your consent to the processing of personal data at any time, free of charge and with future effect. This also applies to declarations of consent issued before the entry into force of the EU General Data Protection Regulation, i.e. before 25 May 2018.

The withdrawal of a declaration of consent can be sent by email to kundenrechte_dt@daimlertruck.com or in writing to

Daimler Truck AG
HPC V445
10878 Berlin,
Germany

Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is not affected. The result of your withdrawal may be that, without the processing of this data, we are no longer able to provide our services in whole or in part, and we may therefore have to terminate the existing contract.

11. Can I object to the processing of my personal data?
You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation (Article 21 GDPR). We shall no longer process your personal data unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims.

If you would like to object to the processing of your personal data, please use the online form, send an email to kundenrechte_dt@daimlertruck.com, or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. However, in the event of an objection, it is possible that we will no longer be able to provide our services as agreed with you or not to the agreed extent.

12. Right to lodge a complaint with the supervisory authority.
If you are of the opinion that we are violating the GDPR by processing your personal data, you have the right to lodge a complaint with a supervisory authority, e.g. the data protection authority responsible for your place of residence, your place of work or the place of the data protection infringement.

Status: January 2025

Data protection notices for test vehicles

Data protection notices for the processing of video, image and audio data as part of test drives for research, development and testing by Daimler Truck AG on driver assistance systems, automated driving, driving functions and other services.

The protection of personal data is our highest priority and is taken into account in all our business processes. The following data protection notices provide data subjects with an overview of the processing of personal data by Daimler Truck AG in connection with the processing of video, image and audio data as part of Daimler Truck research, development and testing processes for driving assistance systems, automated driving, driving functions and other services. Personal data means any information relating to an identified or identifiable natural person.

With this data protection notice, we inform data subjects about the type, scope and purpose of the processing of personal data and how we handle this data as part of the above-mentioned research, development and testing processes. In addition, data subjects are informed of their rights with regard to the processing of personal data.

1. To whom does this data protection notice apply?
In this document, we inform data subjects about the protection of personal data when recording, processing and storing video, image and audio data in and from public traffic and – to the extent permitted by other law – on private plant, test and other premises. This data is collected by specially marked test vehicles of Daimler Truck AG for the purpose of carrying out research, development and testing in the context of driving assistance systems, automated driving, driving functions and other services. Any person in the vicinity of one of the marked test vehicles during test operation is potentially affected by this data processing.

2. Who is responsible for the processing of the data and who can data subjects contact regarding data protection?
The responsible body for the processing of personal data described below and contact for data protection issues is:

Daimler Trucks AG
HPC DTF2B
707745 Leinfelden-Echterdingen
Germany
E-mail: dataprivacy@daimlertruck.com (Subject: Truck Driver Testing/Automated Plant Traffic)

3. Where does the data come from and what kind of data is processed?
As part of the above-mentioned research, development and testing processes, marked test vehicles take part in public traffic and – to the extent permitted by other law – on private plant, test and other premises. The vehicles are equipped with camera systems featuring different detection directions, focal lengths and sensor technologies, as well as, in some cases, with exterior microphones and other sensor systems. These systems collect, process and store video, image and audio data from the vehicle environment for the purposes described in section 4 of this data protection notice.

Depending on the individual case, this data may also contain the following personal information:

Faces, other characteristics as well as behaviour and environment of road users and other persons in the vicinity of the test vehicles
Licence plates, other features and surroundings of vehicles and other objects in the vicinity of the test vehicles
Audible information from the area around the test vehicles
Additional data from other sensor systems (such as radar, LIDAR) as well as GPS position and time stamp of data acquisition

4. What is the data used for (purpose of processing) and on which basis (legal basis) is the data used?
The purposes of this type of data processing are research, development and testing in the context of driver assistance systems, automated driving (including automated plant traffic), driving functions and other services, including documentation of these processes and fulfilment of other downstream obligations.

Driving assistance systems and driving functions are already used in current vehicles to increase road safety in particular, but also comfort and convenience. In future automated and autonomous vehicles, technical systems for perceiving and managing traffic and environmental situations will enable the compliant and safe participation of such vehicles in public traffic. Other services make it possible to make means of transport, traffic and transport systems safer, more efficient and more convenient.

For the purposes of research, development and testing of such systems, they must be used in test vehicles under real environmental and traffic conditions – including in public traffic – and including the recording, processing and storage of video, image and audio recordings during and after these operations. This data is used to research, develop and test technical systems for the recognition and classification of road users, vehicles, infrastructure and other objects in their surroundings and in the context of traffic situations.

Persons, vehicles, other objects and audio information are only analysed, classified and further processed as "objects" in their surroundings and in the context of traffic situations as part of the data processing; i.e. as "pedestrians at the right edge of the road", "cars at a crossroads", "Emergency services signal behind the vehicle", for example. Named or other personal identification of recorded persons or assignment of recorded vehicles or objects to such identified persons is therefore neither necessary nor planned within the scope of the processing carried out, and is usually also not possible. However, since the required raw data consists of video, image and audio material, the identifiability and identification of persons cannot be excluded.

The primary legal basis for processing is the "protection of legitimate interests" pursuant to Art. 6 Paragraph 1 p.1 lit. f GDPR. The legitimate interest of Daimler Truck AG here is the research, development and testing on driver assistance systems, automated driving, driving functions and other services.

The conflicting interests, fundamental rights and fundamental freedoms of data subjects do not prevail, as the identification of individual data subjects by name or other personal identification is neither necessary nor intended and is usually not possible. Technical and organisational measures are also taken to ensure that the data collected is processed in accordance with data protection regulations.

5. Is the data disclosed (to third parties)?
Daimler Truck AG only discloses this data to cooperation partners, processors or third parties within the scope of the purpose limitation under data protection law. Disclosure will only take place insofar as it is permitted on the basis of legal provisions and/or official or court orders or if the legitimate interest involves the third party.

Categories of recipients to whom data may be disclosed to in the context of processing within the context of this document are in particular:

Group-internal and external cooperation partners of Daimler Truck AG as part of research and development processes
Suppliers as part of research and development processes
Other processors (in particular IT service providers and service providers for data processing/data evaluation)

If disclosure to recipients in third countries takes place as part of the research, development and testing processes or downstream processing, this will only take place following an adequacy decision in accordance with Art. 45 GDPR, on the basis of appropriate safeguards as per Art. 46 GDPR or if permitted by other law.

6. Is decision-making automated?
There is no automated decision-making in individual cases or profiling as per Art. 22 GDPR.

7. How long will the data be stored?
The video, image and audio data will be processed and stored for as long as necessary for the above-mentioned research, development and testing processes. If there is a further legal basis or a further legitimate interest for further storage and processing (e.g. for the proper documentation of the aforementioned processes, due to legal retention obligations or other legal requirements), the data will be stored for a correspondingly longer period.

8. What rights do data subjects have in relation to Daimler Truck AG?
As part of the processing of personal data, data subjects have the following rights. With regard to the exercise and restrictions of these rights in the context of the processing described here, please also observe the respective special notes on this.

Special notes on exercising the rights of data subjects:
This data protection notice relates to processing for which identification of the data subject is not required in accordance with Art. 11 GDPR. Beyond the recorded video, image and audio data, no additional identification characteristics of data subjects are regularly processed.

The exercise and fulfilment of data subject rights will therefore often require further information from the data subject – depending on the individual case – in particular information about the LOCATION and TIME at which the data subject may have been affected by the processing (i.e. information about when and where you were specifically in the vicinity of one of the test vehicles). This additional information may be necessary in order to determine whether a specific person is affected by the processing and in order to exercise the rights mentioned below, such as access, deletion, etc.

Right ofaccess: Data subjects have the right to request information as to whether personal data concerning them is being processed by us. Insofar as data is processed, data subjects have the right to access this data as well as information on the modalities of processing in accordance with Art. 15 GDPR.
Right to rectification of inaccurate data: Data subjects have the right to request that we correct personal data concerning them. This right can generally only be implemented for video, image and audio data by deletion.
Right to erasure: Data subjects have the right to request that we erase personal data concerning them.
Right to restriction of processing: Data subjects have the right to request restriction of the processing of their data.
Right to lodge a complaint with a supervisory authority: Data subjects have the right to lodge a complaint with a supervisory authority, for example with the data protection authority responsible for their place of residence, workplace or for the place of the possible data protection breach.
Right to object: Data subjects have the right to object to the processing of their personal data.

Special notes on the limitation of data subject rights:
Please note that, in the context of this processing, the rights of data subjects under Art. 15 GDPR (right to access), Art. 16 GDPR (right to rectification), Art. 17 GDPR (right to erasure), Art. 18 GDPR (right to restriction of processing) and Art. 21 GDPR (right to object) may be subject to special, additional restrictions. These specific restrictions apply where the exercise and fulfilment of these rights in a specific case would be likely to severely impair the achievement of research purposes or make this impossible, and the restriction is therefore necessary for the fulfilment of those research purposes. This particular restrictability and its prerequisites arise in particular from Art. 89 GDPR in conjunction with Section 27 BDSG (German Federal Data Protection Act) and Art. 17 GDPR.

If you are a data subject of the data processing described here and would like to exercise one of your rights or receive more information about this, please contact:

Daimler Trucks AG
Fasanenweg 10
70771 Leinfelden-Echterdingen, Germany
Germany
Email: privacy-trial-trucks@daimlertruck.com (Subject: Truck Driver Testing)

Whistleblower system

We can only achieve long-term goals with fairness and honesty and ensuring trustful cooperation in our company. Our SpeakUp whistleblower system helps us to speak up directly about misconduct and rule violations. SpeakUp is an important element of good corporate governance and an integral part of our Compliance Management System throughout the Daimler Truck Group.

Further information and reporting channels