Safety and confidence are close to our hearts at Mercedes-Benz. In today's health and safety conditions, the safety systems in our vehicles are unfortunately unable to protect our families and friends. That's why we take responsibility and adhere strictly to the guidelines issued by the authorities and the National Security Council.
All Mercedes-Benz employees in Belgium currently work from home in order to guarantee our service to the maximum. The Mercedes-Benz customer service remains operational 24/7 and can be reached free of charge on 00800 9 7777777.
We will do our utmost to answer your questions as quickly as possible. However, due the adjusted staffing the treatment of your query might take longer than normal. We hope to count on your understanding for this.
Your Authorised Mercedes-Benz Dealer also follows the central guidelines closely and can therefore only be reached by telephone or digitally. We recommend that you consult your dealer's website to find an overview of the contact options and/or to use the chat function.
Keep it safe and stay at home! In the meantime, we like to keep in touch via our social media channels - Facebook and Linkedin.
Good luck to you and your loved ones and stay healthy!
Mercedes-Benz Belgium Luxembourg NV