The Mercedes-Benz Uptime service innovation is the third pillar of RoadEfficiency. The smart networking of driver, vehicle and Mercedes-Benz Service makes managing and organising workshop appointments easy, which means vehicle use and capacity can significantly increase.
Intelligent networking. For even more efficient vehicle usage.
The vision behind Mercedes-Benz Uptime: 100% predictability and maximum vehicle availability.
With Mercedes-Benz Uptime, we are pursuing a clear goal: continuously minimising unplanned vehicle downtimes and enabling repairs to be planned in order to maximise the availability of your vehicles.
Advantages at a glance:
- Individual, personal support from Mercedes-Benz Service
- Maximum planning control and efficiency for your workshop visits
- Increased vehicle availability within your fleet
- Transparency over the vehicle status of the entire fleet in real time
- Prompt information and clear indication of recommended action when repair or maintenance requirements are identified
- Particularly attractive rates thanks to the integration of Mercedes-Benz Uptime into service contracts
Intelligent vehicle connectivity
Mercedes-Benz Uptime's intelligent networking of the vehicle, your Mercedes-Benz Service Partner and your company defines new standards. This results in significantly improved organisation of workshop visits and higher vehicle availability.
+ Real-time customer support
Three services, one goal: increased vehicle availability thanks to outstanding customer support.
Mercedes-Benz Uptime noticeably increases vehicle availability: by providing real-time support for maintenance operations the customer has to carry out; by ensuring efficient management of repair and maintenance; and by helping you to avoid vehicles breaking down.
Real-time support for customer repairs.
In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To prevent this, Mercedes-Benz Uptime provides you with real-time information and recommendations on the customer portal with regard to necessary repairs on your truck or trailer. You can easily perform this work yourself and potentially avoid unnecessary downtime in the workshop and any associated repair costs. These include, for example, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.
Efficient management of repair and maintenance work.
Applicable repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz Service Partner. Based on this information, your Service Partner can bundle the pending repair and maintenance tasks and contact you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements. Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit – ordering the required parts in good time, scheduling workshop capacity and preparing the job card. This makes it possible to plan for unscheduled workshop visits while at the same time significantly reducing associated downtime.
Avoidance of predictable breakdowns.
Our customer service department shall inform you immediately if the system detects a problem (e.g. a leak in the fuel supply high-pressure circuit). If an immediate repair is required, it shall help you arrange a workshop visit that is tailored to your vehicle route and your current transport assignments. Customer services shall check in advance that the required parts and resources are available at the workshop so that your vehicle can be repaired as quickly as possible. This means that possible breakdowns can be prevented, your truck can be repaired quickly, and your transport assignments can be fulfilled.
+ Recommended action at a glance
The Mercedes-Benz Uptime customer portal: all of your recommended actions at a glance.
The exclusive Mercedes-Benz Uptime customer portal gives you a complete overview of the current operating status of your entire fleet in real time.
Mercedes-Benz Uptime customer portal.
If you choose to use Mercedes-Benz Uptime, you will get access to the exclusive Mercedes-Benz Uptime online portal. This shall provide you with a complete overview of the condition of your vehicles in real time: all the latest messages and recommendations for action from Mercedes-Benz Uptime are clearly presented. You are also provided with information on the current condition of parts that are prone to wear and tear and the operating equipment in the individual vehicles, so that maintenance and repairs can be planned optimally. If, in addition to Mercedes-Benz Uptime, you also use Fleetboard, this information is also displayed in the Fleetboard cockpit. This means that you can continue to work with the system you are familiar with.
Mercedes-Benz Uptime is an integral component of the Mercedes-Benz Complete, CompleteMile, Select and Select Plus service contracts.
The ideal combination of smart vehicle connectivity and a Mercedes-Benz service contract gives you double the benefit. Thanks to increased vehicle availability and workshop visits that can be planned much better, your vehicle can stay ready for use for even longer. What's more, a particularly attractive service rate reflects the optimised repair and maintenance costs from Mercedes-Benz Uptime. All other Mercedes-Benz service contracts can also be combined with Mercedes-Benz Uptime.
= Mercedes-Benz Uptime
Mercedes-Benz Uptime in use.
The new service Mercedes-Benz Uptime225, 226, 2413 makes for even more reliable and cost-effective fleet operation. Because repair and maintenance needs can be identified at an early stage, making them predictable.
Constant communication from all the connected on-board systems generates several gigabytes of data per truck per day, which can be used for a variety of vehicle diagnostic functions. A large proportion of all diagnostic processes are already supported fully automatically and remotely by Mercedes-Benz Uptime. This means that the workshop can know the causes of faults at an early stage, even before your vehicle gets there.
Recommendations for action for the workshop are automatically imported into the corresponding dealer systems within an average of 240 seconds after data collection in the vehicle. Diagnosis, clear recommendations for action, and part identification are provided with the help of the appropriate repair instructions. In short: with Mercedes-Benz Uptime, you can make the optimal preparations for unexpected workshop visits.
This means that, in the more than 1,500 Mercedes-Benz Uptime certified retail outlets across Europe, diagnostic times for the initial test in the workshop take only a third as long, saving you both time and money. With the majority of Mercedes-Benz Uptime vehicles, unscheduled workshop visits have already been reduced by over a half thanks to early fault detection. That's not a promise, but a fact.
With the help of Mercedes-Benz Uptime, your trucks can get back on the road much quicker – and that increases both their availability and efficiency.
The ideal route to greater efficiency.
Intelligent connectivity linking driver, transport office and job opportunities, maximising efficiencies throughout the supply chain. Fleetboard Performance Analysis, coupled with our TruckTraining ensures that you continuously improve and maintain fuel efficiencies throughout your fleet.
Fleetboard’s next generation advanced telematics solutions help maximise utilisation, capacity and fuel efficiency of your fleet, providing you with clear visibility of your fleet anywhere and at anytime.
Fleetboard Performance Analysis.
Fleetboard Performance Analysis supports and monitors your drivers to adopt a fuel-saving driving style that reduces wear at the same time. To this end, the telematics system records and analyses technical data from the truck. In addition to this, Fleetboard has exclusive access to data, allowing you to monitor the maximised use of the truck technologies, for example how often the Predictive Powertrain Control system is being used. All this information is continuously analysed and the driving style assessed which results in a corresponding grade being awarded. This enables an objective assessment of the driving style allowing training to be tailored to the individual driver's results. All in all, up to 15% fuel savings are possible as a result.