Reducing unplanned workshop visits and operational downtime to a minimum – that's the goal of every fleet manager. With intelligent networking of the latest technologies, Mercedes-Benz Uptime helps achieve this. The system was previously successfully launched most notably in the Actros, and is now also available for the Econic.
Econic
Mercedes-Benz Uptime
The future of driving is in connectivity.
Mercedes-Benz Uptime for the Econic doesn't just increase efficiency, but also improves your ability to plan ahead.
Planning with the latest vehicle data.
The principle behind Mercedes-Benz Uptime: to bundle all of the relevant information on the vehicle and make it available where it is needed – automatically and as quickly as possible. Thus the risk of unplanned vehicle downtime is minimised and upcoming repairs can be better co-ordinated. This increases vehicle availability, enabling businesses to use the Econic to complete their tasks with even greater efficiency.
Every day, the systems on-board the Econic generate several gigabytes of data which can be used for various aspects of vehicle diagnostics. From fill level displays for oil and lubricants to average fuel consumption and the charge level of the battery. In the event of a problem, service workshops can find the cause of an error, before the vehicle reaches the workshop.
Advantages which pay off.
Fast assistance for maintenance, efficient repair management and the intelligent prevention of predictable downtime make Mercedes-Benz Uptime a valuable tool for fleet managers.
Rapid assistance when maintenance work is needed.
Maintenance not carried out in good time often increases wear and can even lead to breakdowns or damage. To avoid this, Mercedes-Benz Uptime automatically provides information and specific recommendations for action. For Mercedes-Benz vehicles already equipped with Uptime, workshop visits were able to be avoided in roughly half of the cases thanks to the early detection of faults.
Efficient management of repairs and maintenance.
Based on the vehicle data transmitted, the selected service partner can bundle together all maintenance and repair work in a single appointment which is optimally suited to the individual route planning and upcoming maintenance requirements of the vehicle. Thanks to this improved ability to plan any required measures, Mercedes-Benz partners in Europe can reduce the time spent diagnosing faults in the workshop by up to a third. Furthermore, it creates maximum transparency for fleet managers in terms of time and costs as the necessary maintenance work is already determined before the workshop visit.
Prevention of foreseeable downtime.
If Uptime detects typical signs of a potential breakdown, the system immediately informs the Mercedes-Benz Customer Assistance Center (CAC). If an immediate repair is necessary, the CAC provides support by helping to organise a repair appointment which fits in perfectly with the individual route and transport assignments. Necessary spare parts can be ordered by workshops in advance based on the vehicle information to minimise operational downtime as much as possible.
An overview of everything online.
Mercedes-Benz Uptime users can call up their vehicle data at any time in the online portal using their own individual login. The portal provides a complete, up-to-date overview of the status of the vehicles being used, as well as of wear parts and operating fluids. As well as any current messages, practical recommendations for action are also issued. This allows optimal planning of maintenance and repair work.
Included in the service contract.
Mercedes-Benz Uptime is an integral part of Mercedes-Benz Complete and SelectPlus service contracts. All other Mercedes-Benz service contracts can also be combined with Mercedes-Benz Uptime. The ideal combination of intelligent vehicle connectivity with a Mercedes-Benz service contract means users benefit twice over.
Mercedes-Benz service partner advisors are available for any specific questions concerning Mercedes-Benz Uptime.
