Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.

If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.

We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.

The best way to get in touch with us is to email us: mbfscv@daimler.com

In order for us to help you as quickly as possible please include the following information in your email:

·       Agreement number

·       Registration number

·       Chassis number

You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.

You can also contact us by:

Telephone: 0370 847 0700

Our opening hours are:
Mondays: 9am - 5:00pm
Tuesdays: 9am - 1:30pm
Wednesdays: 9am - 5:00pm
Thursdays: 9am - 1.30pm
Fridays: 9am - 5pm

Or you can write to us:

Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA

The best way to make a payment is with Mercedes me finance.

Email us: collections-uk@daimler.com

Telephone: 0333 345 3300
We are open Monday to Friday 8.30am - 5.00pm

Tel: 0370 242 6200
Monday to Friday 8.30am - 5.00pm

For any questions about Vehicle Return Standards, damage charges and excess mileage charges.

Tel: 0370 121 0535
Monday to Friday 9.00am - 5.00pm