Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.

Existing Finance Customers
Contact Us
Mercedes-Benz Finance:
Financial difficulties
If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.
We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.
How can I get in touch?
The best way to get in touch with us is to email us: mbfscv@daimler.com
In order for us to help you as quickly as possible please include the following information in your email:
· Agreement number
· Registration number
· Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
You can also contact us by:
Telephone: 0370 847 0700
Our opening hours are:
Monday - Friday: 9:00am - 5:00pm
Or you can write to us:
Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA
Make a Payment - If you're in arrears
The best way to make a payment is with Mercedes me finance.
Email us: collections-uk@daimler.com
Telephone: 0333 345 3300
We are open Monday to Friday 8.30am - 5.00pm
Servicing your Truck
Tel: 0370 242 6200
Monday to Friday 8.30am - 5.00pm
End of Finance Agreement
For any questions about Vehicle Return Standards, damage charges and excess mileage charges.
Tel: 0370 121 0535
Monday to Friday 9.00am - 5.00pm