We’re dedicated to providing you with outstanding service throughout your journey with Daimler Truck Finance. So, if we’ve failed to meet our own high standards, please don’t hesitate to let us know by following these steps.
Existing Finance Customers
Complaints Procedure
1. Get in touch
Start off by getting in touch with the details of your complaint. You can either write to us at:
Daimler Truck Financial Services UK Ltd
Tongwell
Milton Keynes
MK15 8BA
Email us at customerservice-DTFSUK@daimlertruck.com
Or call us on 08000 389 991
We'll acknowledge your complaint within 5 working days of receipt.
2. Keeping you informed
We'll work hard to resolve your complaint within 21 days of receiving it.
If this isn't possible, we will contact you once a week, every week until a resolution is found.
If you need any further assistance, or you would like to discuss your complaint with us, please feel free to contact us on 08000 389 991
