The Optional Final Payment amount was agreed with you at the start of your agreement and can be found on your agreement document under "other financial information".

The Optional Final Payment in due on the last day of your agreement, by paying this you will own the vehicle outright.

If you have informed us of your intention to return your vehicle our logistics company Drive Direct will be in touch to discuss the return process.

As part of the returns process, you must:

• Complete section 9 of the V5C logbook and send it to the DVLA
• Return the VC5C logbook (except if we retain this, for instance with Contract Hire agreements) however, you should send the VC5 to us before your vehicle is collated
• Return the service history documents
• Return the spare keys

For queries relating to your V5C, please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991

Opening hours: Monday to Friday 8:30am – 5:00pm.

The vehicle will be inspected upon arrival at our De-fleet centre. Once the inspection is carried out you will receive a letter informing of any additional charges. This payment must be made within 28 days from the date of issue. The collection driver will only check to make sure the vehicle is safe to take on the public road and does not carry out the end of contract inspection.

Yes, you will need to make sure the vehicle is clean as this will enable the Inspector to properly appraise the vehicle. If it is not clean inside and out, the collection may be aborted and you may be charged a fee.

There must be enough fuel to drive 90 – 120 miles. This is approximately three gallons, or a quarter of a tank full.

Our Vehicle Return Standards will show you what we define as fair wear and tear on your vehicle, these outline the condition in which you need to return your Mercedes-Benz in order to avoid additional charges. This can be found here along with some hints and tips to keep your vehicle in good condition. At the beginning of your agreement you would have also received a welcome pack, which includes a section on our Vehicle Return Standards as well as a useful tool to help appraise your vehicle. 

If you have any further questions about our Vehicle Return Standards or returning your vehicle, please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between Monday to Friday 8:30am – 5:00pm. 

Our Vehicle Return Standards will show you what we define as fair wear and tear on your vehicle, these outline the condition in which you need to return your vehicle in order to avoid additional charges. Upon return your tyres must be of the correct speed rating and have a tread depth of 5mm in a continuous band throughout the central three-quarters. If you have any further questions about our Vehicle Return Standards or returning your vehicle, please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between Monday to Friday 8:30am – 5:00pm.

Depending on your agreement type you might need to return your vehicle to us. When it is time to return your vehicle there are a few key documents that you must bring with you, these include:

• V5C logbook (except if we retain this, for instance with Contract Hire agreements)
• Service history documents
• The spare keys

For queries relating to your V5C, please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between 8:30am – 5:00pm Monday to Friday.

You have two options you can choose from in order to maintain your personalised/cherished number plate. The first option is to transfer this number plate to another vehicle, and your second option is to keep the number plate on retention until you have another car to put it on.

To remove your personal number plate, contact the DVLA by calling 0300 790 6802 or visit the DVLA website. They will provide you with a new registration number, which you should attach to your Mercedes-Benz prior to collection. This will enable you to retain your cherished plate and avoid having it sold with the car. Please bear in mind that this process can take the DVLA up to eight weeks to complete, so you need to contact them in good time prior to collection.

Unfortunately if a valid V5C is not sent back to us on return of your vehicle we will continue to charge you the monthly payment until it is returned, this is because we cannot sell the vehicle without the V5C, and we will incur depreciation and stocking costs.

A missing service history will mean we will have to charge you between £100 – £900, depending on the model of your Mercedes- Benz. For queries relating to your V5C, please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between 8:30am – 5:00pm Monday to Friday.

Please complete the Yellow section (section 9) on the V5C and remember to send to the DVLA.

DVLA
Swansea
SA99 1BA

For queries relating to your V5C, please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between 8:30am – 5:00pm Monday to Friday.

Yes, your vehicle must have a valid MOT and service upon its return.

Any phone kits or additional modification must be removed prior to collection. You should also repair any holes or damage made to the vehicle to meet our Vehicle Return Standards. We will, unfortunately, place fines for any damage to the vehicle that are not considered fair wear and tear.

Yes, but you will be charged for any additional days you continue to use the vehicle. This charge varies, depending on your monthly payment. 

Certainly. Just contact our Customer Services team at customerservice-DTFSUK@daimlertruck.com or call us, 0800 038 9991 between 8:30am – 5:00pm Monday to Friday at least two working days before your previously agreed collection date. Please note, if you request to change your collection date less than two working days before your pre-agreed collection date, there will be a cancellation charge and you will be liable for any additional days you continue to use the vehicle.

We will contact you 30 days prior to your maturity date to arrange a convenient collection date.

This is only possible if you hold an Operating Lease, Contract Hire or Agility agreement. For more information please contact our Customer Services team.

Unfortunately not, someone must be present with the vehicle to carry out the handover and sign the paperwork.

Yes, the driver will carry out a visual safety inspection to ensure the vehicle is roadworthy, please note that this is not a secondary inspection.

Please call our Customer Services team on 0800 038 9991 who will enquire into the whereabouts of your driver and inform you of their estimated arrival time.

We are sorry that you are unhappy with your Vehicle Inspection Report. You can email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between 8:30am – 5:00pm Monday to Friday and we will answer any queries you may have.

We are sorry that you are unhappy with your invoice. Please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991 between 8:30am – 5:00pm Monday to Friday and we will answer any queries you may have.

Certainly, whilst we can not take responsibility for any items left in your vehicle, we will arrange for the vehicle to be inspected and any items found belonging to you will be sent back. Please email customerservice-DTFSUK@daimlertruck.com or call our Customer Services team on 0800 038 9991  between 8:30am – 5:00pm Monday to Friday.