If any of your details change, such as: your name, address or contact details please let us know so that we can keep our records up to date. You can email us at customerservices-mbfs@daimler.com from the email address we have registered on your account and let us know your change of details. If you have any further enquiries about your personal details please contact the Customer Services team who will be happy to support you with your request on 0370 847 0700. Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

If your bank account details change, please inform us as soon as possible so it does not affect your monthly payment. You can update your bank details by emailing mbfscv@daimler.com. If you have any further enquiries about your personal details please contact the Customer Service team who will be happy to support you with your request on 0370 847 0700. Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month. Contact Customer Services by email mbfscv@daimler.com or telephone 0370 847 0700. Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

Throughout the life of your finance agreement your circumstances may change and you may wish to settle your agreement early or take ownership of your vehicle. If you have an Agility or Hire Purchase agreement, Mercedes-Benz Finance offer several ways in which you can request an early settlement quotation:

• Email - mbfscv@daimler.com
• Call - 0370 847 0700 for an automated settlement quote 24/7

How can I pay? You can pay your settlement figure by:

• Faster Payment or CHAPS via your bank
• Our automated settlement system by dialling 0370 847 0700

If you have a Finance Lease or Operating Lease agreement, a settlement can only be paid by an unconnected third party. Please email Customer Services customerservices-mbfs@daimler.com or call 0370 847 0700 for your settlement quote.

Customer Services are open between Monday to Friday 08.00am – 6.00pm and Saturday 10:00am-5:00pm.

It is possible for a third party to settle your agreement, if you know who will settle your account whether it be another Retailer or a Private sale please call us on 0370 847 0700 to notify who will be settling your account as we cannot accept funds without your consent. Customer Services are open between 8.00am-6.00pm Monday to Friday and 10.00am-5.00pm Saturday.

If you would like confirmation of clearance you can email us on mbfscv@daimler.com to request clearance on your vehicle and we will send a confirmation letter. If you require instant clearance, it is best to pay via Faster Payment or CHAPS. For immediate clearance confirmation please call us on 0370 847 0700 to speak with a Customer Services Executive. Please be aware that cheque payments will not be given clearance until the 7th working day after the cheque has been banked. So please use faster methods of payment when possible.

Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

If your vehicle has been written off or stolen please contact Customer Services as soon as possible so we can assist your insurance company when required. In the meantime, please maintain your payments. Your insurance company will be able to advise you on what to do next. To notify us if your vehicle is written off or stolen, please email us at mbfscv@daimler.com or call 0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

The vehicle can only be taken on short trips of up to 4 weeks to countries within the EU, you must take the V5 and ensure the vehicle has fully comprehensive insurance and covers you for European travel. If we are the registered keeper of the vehicle you must request permission by emailing mbfscv@daimler.com or call Customer Services on 0370 847 0700. Please note that there will be a £10 + VAT charge for this request. Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

If you want to take your vehicle abroad you must obtain permission from us prior to arranging transportation and removal of the vehicle. For us to consider the request please complete the form below and return to mbfscv@daimler.com or call Customer Services on 0370 847 0700. Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

For contract changes or early withdrawal requests please email mbfscv@daimler.com or phone our Driver Assistance Line team on 0370 242 6200 who will be happy to help you with your service plan query. Driver Assistance Lines are open between 8.30am - 5.00pm Monday to Friday.

Please contact your local Dealer. They can help you with all warranty queries.