We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible for you. That is why we have a dedicated team ready to help. Firstly, please notify us by sending us a copy of the death certificate with a covering letter confirming the executor details.
Please send to firstname.lastname@example.org or post to:
Customer Services, Support Services
Once we have received this information, we will update the account and send you an options letter. This letter will explain the options available for the finance agreement. We appreciate this can be a lot of information to take in, so if you would like someone to talk you through these options please contact Customer Services team.