Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.
Existing Finance Customers
Manage your agreement
Mercedes-Benz Finance
Financial difficulties
If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.
We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.
Manage Your Agreement
The best way to get in touch with us is to email us: mbfscv@daimler.com
In order for us to help you as quickly as possible please include the following information in your email:
- Agreement number
- Registration number
- Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
The best way to get in touch with us is to:
- Email us at: mbfscv@daimler.com
- You can write to us at:
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA - Telephone:
0370 847 0700
Our opening hours are:
Mondays: 9am - 5:00pm
Tuesdays: 9am - 1:30pm
Wednesdays: 9am - 5:00pm
Thursdays: 9am - 1.30pm
Fridays: 9am - 5pm
What can I request?
Amend your payment details
You need to let us know at least ten days in advance of your next payment date so that we have enough time to change your bank details. This will help you avoid penalty charges from your bank.
Change your details
If your business changes its name or moves location, you need to let us know. So that we can keep you up to date with your finance agreement.
Change of registration
You need to let us know right away if you have changed your registration plates, so that we can update our records. This will help us provide a faster, more efficient service when you need assistance in the future.
Add a contact to your agreement
If you want to authorise another person to speak or write to us on your behalf regarding your finance agreement.
Annual VAT Invoice request
If you would like your VAT invoice for the coming year, you can complete a request form and we will post your invoice to you.
Statement request
You might find it useful to see a summary of your accounts.
Mileage increase request
Let us know by completing a mileage increase request, we'll then send a quote for you to sign. Once this is returned we will amend your agreement. Please note, there is a £50+ VAT administration charge for an increase request.
Clearance request
If you want to know if the finance is clear on your vehicle; please get in touch. We will confirm whether this has been paid in full or tell you how much needs to be paid in order to clear the finance agreement.
Contact Us
There are numerous ways to contact us. We look forward to hearing from you.
Frequently Asked Questions
Answers to frequent questions regarding your finance agreement, Vehicle Return Standards and more.
