Breakdown Assistance & Operator’s Manuals
We’re Here When You Need Us Most.
Whether day or night, Mercedes-Benz Trucks Service24h is on hand — 365 days a year — to get you moving again, fast.
With our Connected Service24h, registered customers can report a breakdown online via MyTruckPoint, with much of the information pre-filled to save time.
If your truck is equipped with TruckLive or Mercedes-Benz Trucks Uptime, real-time location and diagnostic data are automatically added to the report — helping us act faster and more precisely.
There for you
Service24h: Fast, Reliable Support – 365 Days a Year.
Breakdowns don’t wait – and neither do we. Mercedes-Benz Trucks Service24h is here for you around the clock across the UK and Europe.
In 2024, 94.4% of callouts were fixed at the roadside, with an average attendance time of under 71 minutes.
There for you
Mercedes‑Benz Trucks Service24h.
Already registered? Use My TruckPoint for Mercedes‑Benz Trucks to report a breakdown quickly with your vehicle details pre-filled – saving you valuable time.
Report a Breakdown via My TruckPoint for Mercedes‑Benz Trucks:
Your number for fast breakdown assistance:1
00800 5 777 77772
OR
0207 660 9992
Test the demo version of the online breakdown report now.
Whether Online or by Phone – We’re Here 24/7.
Day or night, you can reach our multilingual customer support team free of charge — by phone or online via MyTruckPoint.
As a registered customer, simply report a breakdown online. We’ll identify the nearest Service24h Technician and dispatch a fully equipped mobile workshop to your location.
- 4 out of 5 breakdowns are resolved on-site — saving you time and keeping your truck on the road.
If needed, we’ll arrange towing to the nearest authorised workshop.
Towing and recovery.
Vital knowledge when seconds count.
Our rescue cards give emergency services instant access to your truck’s safety systems — helping them respond faster and more effectively in the event of an accident. Quick access to the right information can save lives.
Digital operator’s manuals.
Everything you need to know, at your fingertips.
From onboard tech to everyday checks, you can access digital operator’s manuals for your Mercedes-Benz truck online — anytime, anywhere.
Please note: Online manuals apply only to vehicles that meet German regulations. For printed manuals or support with UK models, contact your Mercedes-Benz Trucks dealer.
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My TruckPoint for Mercedes‑Benz Trucks
Images and texts may include accessories and special equipment that do not form part of the standard delivery package. Images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. Images and texts may also include models, support services, services and products that are not available in certain countries.
As an internationally operating company, equal opportunities, diversity, openness and respect are among the core beliefs of Daimler Truck AG. We show this in the way we think, act and communicate. All selected terms include all genders and identities as a matter of course.
1 Mercedes‑Benz Trucks Service24h is currently available in 34 countries.
2 In the following countries, different telephone numbers apply to Mercedes‑Benz Trucks Service24h:
Romania: +40 800672393
Serbia: 0800 191053
Turkey: +90 4446284
3 Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom and Northern Ireland, Republic of Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Africa, Czech Republic, Turkey, Hungary and Cyprus.