At Mercedes-Benz Trucks, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with your enquiry.
For general Mercedes-Benz enquiries please email ukenquiries@daimlertruck.com or write to:
Mercedes-Benz Trucks UK Limited
Delaware Drive
Tongwell
Milton Keynes
Buckinghamshire
MK15 8BA
For more specific enquiries please select from the below options or use our Dealer Locator to find your nearest Mercedes-Benz Dealer.
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Truck Dealer. They are best to address your issue in the first instance and will contact us directly on your behalf.
If, after speaking with your local Truck Dealer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Trucks Customer Services team.
email cs.gbr@daimlertruck.com
Tel: 008 005 777 7777
Mercedes-Benz Trucks UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH (J36 M1)
Mercedes-Benz Trucks UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH (J36 M1)
email us mbtruckexport@daimlertruck.com
Visit our careers website to search for opportunities across the various main business areas. Additionally, explore the graduate, apprenticeship and industrial placements on offer.
Mercedes-Benz are 'Searching for the Stars of Tomorrow' to join their Apprenticeship Programme to train as a Parts Operations Specialist, Light Vehicle Technician or a Heavy Vehicle Technician. It's simple, just register your CV now and a member of our recruitment team will be in touch once our recruitment is open.
If you wish to register for technical support, please complete the form and return to mbtrucks.technical@daimlertruck.com
You will receive a response detailing your registration number and the instructions on how to contact the Technical Support Team for guidance. Alternatively, you will receive a response outlining the reasons why your request has been declined.
Registrations are only stored for one year from 1 January to 31 December. You must re-apply annually to qualify for support in that calendar year.
Technical support is offered subject to the business meeting the minimum criteria set out in the registration form for each request and that the work is being undertaken:
Tel: 00800 5777 7777
Tel: +44 (0) 207 660 9992 (abroad)
Service24h is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
Breakdown support for customers with impaired hearing is provided via the following email address:
email us hls.gbr@cac.mercedes-benz.com
For quicker assistance, please provide us with the following data:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. The Service24h colleagues will contact you if further details are required.
Our UK Product Management, Sales Technical and Homologation team is available to assist with product and homologation queries across the entire range of Mercedes-Benz Truck and FUSO products.
For general enquiries email us mbtrucksuk.product@daimlertruck.com
For FUSO Canter enquiries email us fusotruckuk.product@daimlertruck.com
For homologation enquiries email us mbtrucksuk.homologation@daimlertruck.com
Mercedes-Benz TRUCKTraining
Mercedes-Benz Trucks UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH
The best way to get in touch with us is to email us customerservice-DTFSUK@daimlertruck.com
In order for us to help you as quickly as possible please include the following information in your email:
· Agreement number
· Registration number
· Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
You can also contact us by:
Tel: 08000 389991
Alternatively, you can contact your Financial Services Key Account Manager (where relevant)
Our opening hours are:
Monday - Friday: 9am - 5pm
Or you can write to us:
Customer Operations
Daimler Truck Finance
Tongwell
Milton Keynes
MK15 8BA
For any questions about Vehicle Return Standards, damage charges and excess mileage charges.
email us customerservice-DTFSUK@daimlertruck.com
Tel: 08000 389991
Monday - Friday: 8:30am - 5:00pm
email us truckconnectivity@daimlertruck.com
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Tel: 0345 127 0900
Monday to Friday 9.00am - 5.00pm
Mercedes-Benz Trucks UK Limited
Unimog Sales
Tongwell
Milton Keynes
Bucks
MK15 Keynes
email us ukenquiries@daimlertruck.com
Mercedes-Benz Trucks UK Limited
FUSO enquiries
Tongwell
Milton Keynes
Bucks
MK15 8BA
email us ukenquiries@daimlertruck.com
