At Mercedes-Benz Trucks, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with your enquiry.
For general Mercedes-Benz enquiries please call: 0800 090 090
For more specific enquiries please select from the below options or use our Dealer Locator to find your nearest Mercedes-Benz Dealer.
Truck World
Contact Us
At Mercedes-Benz, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with your enquiry.
Contact Us
General Enquiries
Customer Enquiries
Mercedes-Benztruckenquiries@daimler.com
Mercedes-Benz Trucks UK Limited
Delaware Drive
Tongwell
Milton Keynes
Buckinghamshire
MK15 8BA
Tel: 0800 090 090
Tel: 0333 220 6608 (Please call this number if your mobile phone provider charges for freephone numbers)
Approved Used Commercials
Mercedes-Benz Trucks UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH (J36 M1)
email: usedtrucks.sales@daimler.com
Tel: 0370 601 2020
Fax: 0370 600 2121
Careers
Visit our careers website to search for opportunities across the various main business areas. Additionally, explore the graduate, apprenticeship and industrial placements on offer.
Apprenticeships
Mercedes-Benz are 'Searching for the Stars of Tomorrow' to join their Apprenticeship Programme to train as a Parts Operations Specialist, Light Vehicle Technician or a Heavy Vehicle Technician. It's simple, just register your CV now and a member of our recruitment team will be in touch once our recruitment is open.
Technical Support for Non-Franchised Repairers
If you wish to register for technical support, please complete the form and return to mbtrucks.technical@daimler.com
You will receive a response detailing your registration number and the instructions on how to contact the Technical Support Team for guidance. Alternatively, you will receive a response outlining the reasons why your request has been declined.
Registrations are only stored for one year from 1 January to 31 December. You must re-apply annually to qualify for support in that calendar year.
Technical support is offered subject to the business meeting the minimum criteria set out in the registration form for each request and that the work is being undertaken:
- By a suitably trained and qualified technician, meeting a minimum standard (NVQ, City & Guilds, IRTEC, MBTUK training, five years’ experience)
- Within the Mercedes-Benz and FUSO recommended repair processes using the correct manufacturer information system.
- In a professional work area, appropriate for the tasks proposed.
- With the correct tools and equipment with which to carry out the repair in question, as recommended by correct manufacturer information system.
Roadside Assistance
Service24h
Tel: 00800 5777 7777
Tel: +44 (0) 207 660 9992 (abroad)
Service24h is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
Breakdown support for customers with impaired hearing is provided via the following email address:
email: hls.gbr@cac.mercedes-benz.com
For quicker assistance, please provide us with the following data:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. The S24H colleagues will contact you if further details are required.
Product
Product Management
Our UK Product Management and Sales Technical team is available to assist with product queries across the entire range of Mercedes-Benz Truck and FUSO products.
For general enquiries please email:
email: mbtrucks.product@daimler.com
Driver Training
DriverTraining
Mercedes-Benz DriverTraining
Mercedes-Benz Trucks UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH
email: driver.training@daimler.com
Tel: 01226 350000
Offsite training
email: driver.training@daimler.com
Tel: 01226 355543
For larger fleets, we can deliver our courses at your premises or train your trainers to deliver our courses. We’ll even take care of all the necessary administration, record keeping and DVLA driver uploads too.
Finance
Mercedes-Benz Finance
Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.
Financial difficulties
If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.
We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.
How can I get in touch?
The best way to get in touch with us is to email us: mbfscv@daimler.com
In order for us to help you as quickly as possible please include the following information in your email:
· Agreement number
· Registration number
· Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
You can also contact us by:
Telephone: 0370 847 0700
Our opening hours are:
Monday - Friday: 9am - 5pm
Or you can write to us:
Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA
Make a payment – if you’re in arrears
The best way to make a payment is with Mercedes me finance.
Email us: collections-uk@daimler.com
Telephone: 0333 345 3300
Our opening hours are:
Monday - Friday: 8:30am - 5pm
Servicing your Truck
Tel: 0370 242 6200
Monday to Friday 8.30am - 5.00pm
End of Finance Agreement
For any questions about Vehicle Return Standards, damage charges and excess mileage charges.
Tel: 0370 121 0535
Monday to Friday 9.00am - 5.00pm
Fleetboard
Fleetboard
email: fleetboarduk@daimler.com
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Tel: 0345 127 0900
Monday to Friday 9.00am - 5.00pm
Unimog
Unimog
Mercedes-Benz Trucks UK Limited
Unimog Sales
Tongwell
Milton Keynes
Bucks
MK15 Keynes
Tel: 0333 4141 906
FUSO Canter
Customer Enquiries
Mercedes-Benz Trucks UK Limited
FUSO enquiries
Tongwell
Milton Keynes
Bucks
MK15 8BA
email: FUSOcanterenquiries@daimler.com
Tel: 0800 055 6050 (For customer enquiries)
Tel: 0333 222 0525 (Please call this number if your mobile phone provider charges for freephone numbers)
