Agreement End
Existing Finance Customers

Agreement End

As your agreement reaches its final stages, you may be wondering what to do? Scroll down and find out more about your agreement type.

We want to continue providing the best possible service right up until your agreement finishes, so don't hesitate to get in touch with any queries you might still have.

Once you've completed your monthly payments (and final balloon payment if applicable), the vehicle is yours to keep.

An 'Option to Purchase fee' will be debited from your account with your final payment. You'll find this amount in your agreement under the 'other financial information' section. This will complete the purchase, leaving you free to part-exchange for a new vehicle, or to simply continue driving your current vehicle.

Hire purchase

Customers with an Agility (Personal Contract Plan) agreement have one of the following three options at the end of their agreement: 

(Please note your Direct Debit will be taken as normal until the end of your agreement).

Scroll down to What happens next? to see your next steps.

Teaser agility

We'll arrange for collection of your vehicle at the end of your agreement. You simply hand back your vehicle without making any further payments apart from any potential excess mileage or damage charges.

For more information about potential charges please visit the Vehicle Returns Standards.

Scroll down to What happens next? to see your next steps.

Operating lease

Depending on your agreement type you may need to return your vehicle at the end of your agreement. Find out what to do before returning your vehicle, including examples of acceptable wear and tear and illustrations of chargeable damage.

Your vehicle may be due for a final service before your agreement ends. If that is the case, we highly recommend you use a Mercedes-Benz Commercial Vehicle Dealer to make sure your vehicle gets the attention and care it deserves.

Mercedes-Benz trucks finance

If you are nearing the end of your agreement and will be returning your vehicle, here is what will happen.

Meeting the standards

  • It is important that your vehicle is cleaned thoroughly inside and out before collection — our agents can refuse to take your Truck if it cannot be inspected accurately, and you may be charged for an aborted collection

We will call you to arrange collection

  • Simply let us know when you would like us to collect your Truck. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your vehicle


You hand over your Truck

  • When our representative collects your Mercedes-Benz, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.

Your Mercedes-Benz is returned

  • Once we have collected the Truck, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.

Please ensure you have your V5C. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate (you should receive this within 5 days). Please note that if you do not send back the V5C document with your vehicle, a penalty charge will apply.

When it comes to returning your vehicle you will be contacted by our carriers BCA or Drive Direct.

To discuss any queries regarding the vehicle return standards or for vehicle document enquiries please email

Important contacts