Elite Support is a joint initiative by Mercedes-Benz Trucks and the authorised Dealership network that will deliver a new level of service for customers in Australia.
The aim of Elite Support is to maximise vehicle uptime with rapid diagnosis, quality work, consistent communication and optimised parts availability, as well as a premium in-dealership experience.
In order to achieve Elite Support Certification, Daimler Truck and Bus dealerships must satisfy the 149 criteria, covering everything from the ability to carry out Express Assessments to a high standard of workshop elements and the provision of customer amenities such as free Wi-Fi and comfortable waiting areas.
Express Assessment is a prominent part of the Elite Support offering. As part of this process, the dealership will communicate a preliminary diagnosis on the customer’s truck within two hours of its arrival, enabling them to make an informed business decision.