We are the MB Truck Parts Engineering team and are part of the Customer Services & Parts MB Trucks division. We are responsible for designing/creation of an economical range of spare parts for all MB Trucks products (spare part assortment). We are already involved at the start of a vehicle or aggregate project and supplement the product from the first to the last day of production. 

By defining spare parts in good time and supporting the parts until the product range is discontinued, we make an essential contribution to the availability of spare parts in the after-sales business and contribute to increasing customer satisfaction. Through our complex and comprehensive parts determination processes, we work at the interface between supplier, development, customer service, quality management and logistics.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Customer-oriented definition of spare parts under aspects of technical and economic criteria. Oriented on function modules or construction groups
  
• Definition of the spare parts range with the involvement of the service areas, suppliers and Development. Task is to define the spare parts range and document the result in the corresponding development documentation systems. This ensures timely processing when starting up a new vehicle and updating models. 
• Evaluation of legal framework conditions and their effects on the spare parts business
• Check of all design changes with regard to the spare parts range and implement the measures derived.
• Optimization of the parts range in the series life cycle through permanent product range support and processing of internal and external enquiries on technical issues
• Participation in project meetings/workshops to ensure ET requirements if necessary. Through your involvement in vehicle projects, you will bring the concerns of parts technology into the product development process and represent them in interdisciplinary functional teams
• Parts master data provision for subsequent processes in Primus
• Implementation of technical requirements within the part-related processes (requests from logistics, catalogue documentation, customer service, etc.)
• Permanent review of the scope of spare parts for their area of responsibility in order to reduce variance and check data quality, e.g. expiry date of a component in series production.
• Processing of technical enquiries from the markets (XSF Last Level Support / FastLane process)

Training and qualification:

• Completed technical studies or completed training as a technician or master mechanic
  
• Several years of professional experience, deep knowledge of automotive technology especially truck technology

Technical knowledge:

• Deep knowledge of after-sales product documentation, especially in EDS/BCS or NedWorkClient, Safira, Cortex, PRIMUS, XSF, 2D/3D drawings, iParts/AS-PLM and XENTRY Portal, VeDoc, MS Office 
  
• Knowledge of processes/methods in truck product documentation
• Good technical understanding and high affinity to the product
• Fluent English spoken word and written

Soft skills/individual competence:

• Good time management and priorities
  
• Communication skills
• Orientation towards results
• Problem solving skills and making quick decision                       

We are the MB Truck Parts Engineering team and are part of the Customer Services & Parts MB Trucks division. We are responsible for designing/creation of an economical range of spare parts for all MB Trucks products (spare part assortment). We are already involved at the start of a vehicle or aggregate project and supplement the product from the first to the last day of production. 

By defining spare parts in good time and supporting the parts until the product range is discontinued, we make an essential contribution to the availability of spare parts in the after-sales business and contribute to increasing customer satisfaction. Through our complex and comprehensive parts determination processes, we work at the interface between supplier, development, customer service, quality management and logistics.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Customer-oriented definition of spare parts under aspects of technical and economic criteria. Oriented on function modules or construction groups
  
• Definition of the spare parts range with the involvement of the service areas, suppliers and Development. Task is to define the spare parts range and document the result in the corresponding development documentation systems. This ensures timely processing when starting up a new vehicle and updating models. 
• Evaluation of legal framework conditions and their effects on the spare parts business
• Check of all design changes with regard to the spare parts range and implement the measures derived.
• Optimization of the parts range in the series life cycle through permanent product range support and processing of internal and external enquiries on technical issues
• Parts master data provision for subsequent processes in Primus
• Implementation of technical requirements within the part-related processes (requests from logistics, catalogue documentation, customer service, etc.)
• Processing of technical enquiries from the markets (XSF Last Level Support / FastLane process)

Training and qualification:

• Technical studies or completed training as a technician or master mechanic
  
• Several years of professional experience, knowledge of automotive technology 

Technical knowledge:

• Knowledge of after-sales product documentation, especially in EDS/BCS or NedWorkClient, Safira, Cortex, PRIMUS, XSF, 2D/3D drawings, iParts/AS-PLM and XENTRY Portal, VeDoc, MS Office 
  
• Knowledge of processes/methods in truck product documentation
• Fluent English spoken and written

Soft skills/individual competence:

• Communication skills
  
• Orientation towards results

Daimler Truck & Bus Romania is looking for Head of Spare Parts Information, to join our After -Sales Trucks team in Bucharest area! We, the After-Sales team, promote and sell the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Organize and coordinate the Parts Information Team for in time creation of spare parts information for all Daimler Trucks and special vehicles from start of production up to 15 years after end of production and provide the data for retail via XENTRY Portal
• Organizing the team to solve the customer complaints via XSF tickets (3rd level Support)
• Ensure the quality of parts information elaborated by his team
• Regularly meetings with TE/SCP -H regarding new products, SOP´s, quality, quantity of documentation
• Sustain and lead the team towards creating spare parts information for both: for new products and the management of changing for existing products
• Develop solutions for monitoring, consulting and improving the quality of parts offered by authorized Daimler Truck workshops, ensuring the maintenance of the manufacturer's standards through quarterly discussions and action plans with the corresponding teams in Daimler Truck AG
• Coordinates Parts Information team in DTBRo by assigning, coordinating and attributing the corresponding tasks and orders, for trucks parts documentation according with Daimler Truck AG TE/S requirements  

Training and qualification:

• Completed technical studies or completed training as a technician or master mechanic
• Several years of professional experience, deep knowledge of automotive technology especially truck technology

Technical knowledge:

• Several years of professional experience, deep knowledge of automotive technology especially truck technology
• Deep knowledge of after-sales product documentation, especially in EDS/BCS or NedWorkClient, iParts/AS-PLM and XENTRY Portal, VeDoc, MS Office
• Good technical understanding and high affinity to the product
• Knowledge of processes/methods in truck product documentation
• Fluent english and /or german spoken word and written

Soft skills/individual competence:

•  Result oriented towards action
• Flexible, open, willing to learn, adaptable, team player
• Able to work independently and autonomously
• Customer-oriented
• Communication and interpersonal skills
• Planning & control abilities
• Analytical thinking skills, able to synthesize large amounts of information
• Problem solving skills and making quick decision
• Skills development of collaborators
• Data transfer to / from the dealer / client
• Emotional Intelligence

Daimler Truck & Bus Romania is looking for Spare Parts Information Specialist, to join our After -Sales Trucks team in Bucharest area! We, the After-Sales team, promote and sell the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• In time creation of spare parts information for all Daimler Trucks and special vehicles from start of production up to 15 years after end of production and provide the data for retail via XENTRY Portal
  
• Solving of customer complaints via XSF tickets ( 3rd level Support )
• Ensure the quality of spare parts information
• Regularly meetings with TE/SCP -H regarding new products, SOP´s, quality, quantity of documentation
• Create improvements for the spare parts documentation
• Create spare parts information for both new products and change management of existing products

Training and qualification:

• Completed technical studies or completed training as a technician or master mechanic
  
• Several years of professional experience, deep knowledge of automotive technology especially truck technology

Technical knowledge:

• Deep knowledge of after-sales product documentation, especially in EDS/BCS or NedWorkClient, iParts/AS-PLM and XENTRY Portal, VeDoc, MS Office
  
• Knowledge of processes/methods in truck product documentation
• Good technical understanding and high affinity to the product
• Fluent english and /or german spoken word and written

Soft skills/individual competence:

• Good time management and priorities
  
• Communication skills
• Orientation towards results
• Flexibility, ability to work in a team, organizational skills

Daimler Truck & Bus Romania is looking for Head of Service Documentation and Technical Literature, to join our After -Sales Trucks team in Bucharest area! The Head of Service Documentation and Technical Literature coordinates the team in order to  develop, specifying and documenting complex testing and repair methods for workshop operations as part of product projects and maintaining the current series

We, the After-Sales team, promote and sell the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Coordinates SDTL team in DTBRo by assigning, coordinating and delegating projects related with Service Documentation for new Daimler Truck projects , coming from TE/SCT within formulating descriptions of repair procedures and functional descriptions of technical systems. 
  
• Project management and continuous development including ongoing projects related with 1st & 2nd level regarding different kind of repairing methods, using the following rules:
• Information research, conception and creation up to printing and e-approval for publication, if necessary with the help of service providers, which must be coordinated independently.
• Information research, conception and creation up to printing and e-approval for publication, if necessary with the help of service providers, which must be coordinated independently.  
• Formulate descriptions of repair procedures and functional descriptions of technical systems.
• Ensuring uniform and consistent content in all types of literature according with guidelines
• Develop and test working methods and processes for basic time determination and document in the DCRepa system.
• Ensure on-time publication of workshop documents and standard repair times for new model launches.
• Direct collaboration and information exchange with the required interface partners (service engineering, development, parts engineering, supplier, external service providers, sales, etc.).

Training and qualification:

• University (Engineering Degree Automotive / Mechatronics / Economical)
  

Technical knowledge:

• Good knowledge of electric and mechanic for Daimler trucks (min 5 years of After Sales experience/Parts business activity)
  
• Additional qualification in the area of REFA or MTM desirable
• Language: English fluent ; German - nice to have

Soft skills/individual competence:

• Good time management and priorities,
  
• Communication skills
• Orientation towards results,
• Problem solving skills and making quick decision   

Daimler Truck & Bus Romania is looking for Service Documentation and Technical Literature Specialist, to join our After -Sales Trucks team in Bucharest area! The Service Documentation and Technical Literature Specialist is documenting complex testing and repair methods for workshop operations as part of product projects and maintaining the current series.

We, the After-Sales team, promote and sell the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline, and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Information research, conception and creation up to printing and e-approval for publication, if necessary with the help of service providers, which must be coordinated independently.
  
• Ensuring uniform and consistent content in all types of literature according with guidelines
  
• Develop and test working methods and processes for basic time determination and document in the DCRepa system.
  
• Ensure on-time publication of workshop documents and standard repair times for new model launches.
  
• Direct collaboration and information exchange with the required interface partners (service engineering, development, parts engineering, supplier, external service providers, sales, etc.).

Training and qualification:

• University degree or college diploma

Technical knowledge:

• Good knowledge of electric and mechanic for Daimler Trucks 
  
• Additional qualification in the area of REFA or MTM desirable
  
• Language: Proficient and German is an added value

Soft skills/individual competence:

• Good time management and priorities
  
• Communication skills
  
• Orientation towards results
  
• Problem solving skills and making quick decision    

Daimler Truck & Bus Romania is looking for 1^st Level Support Specialist, to join our After -Sales Trucks team in Bucharest area!

1^st Level Support Specialist uses knowledge, education and expertise to support MBCAC operational functions and Daimler business partners in realisation and delivery of optimal data quality and customer oriented solutions, in accordance with Daimler policies and MBCAC Vision, Mission, Values

We, the After-Sales team, promote and sell the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets. We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Applies own vocational expertise and specialist training to assessment of information flow. Filters appropriately and ensures correct documentation and administration of knowledge resources. Collects, checks, investigates and reports information to relevant levels within the Daimler organisation. Ensures own information is updated to most current level and provides accurate knowledge and advice to internal staff and business contact partners
• Handles delegated tickets/cases from operational 1st level departments and subteams. Assesses requirement to involve Daimler specialist departments and/or Management and delegates further according to process when required. Ensures correct activity documentation and routing of delegation via selection of necessary LOVs in case/ticket
• Handles escalated topics from management, operational 1st level departments and sub-teams. Assesses need to also take over communication with customer and business partners based on the issue and takes ownership when required. Liaises with Daimler business partners to ensure appropriate and expedient resolution. Identifies and flags problems. Cooperatively determines appropriate solution steps in collaboration with management
• Supports 1st level operational departments and sub-teams with advanced troubleshooting knowledge and techniques, demonstrating operational best practice to all contact partners within MBCAC and Daimler. Provides fall back support to assist related operational functions in covering peak business overflow
• Critically appraises quality of business content within MBCAC and Daimler. Actively reviews operational tickets/cases, ensuring guidance and advice provided to operational staff on quality content and best practice. Reports and provides advice to MBCAC management and Daimler business partners where quality improvements can be identified./
• Ensures professional standards of communication with all customers and business partners in own area, in keeping with MBCAC guidelines, observing adherence to cultural and language specific conventions on appropriate manners and etiquette relevant to communication partner

Training and qualification:

• Completed secondary vocational education. High vocational or bachelor level is an advantage, considering potential career opportunities, but is not a hard requirement. Candidates without a degree will be considered given equivalent experience and abilities

Technical knowledge:

• Advanced affinity with IT and interaction between different tools and systems
• Language: English fluent ; German - nice to have
• Multiple markets supported (global service scope)

Soft skills/individual competence:

• Good time management and priorities,
• Communication skills
• Orientation towards results,
• Flexibility, ability to work in a team, organizational skills

Daimler Truck & Bus Romania is looking for a 3-year project IT Transformation Coordinator to be part of the IT Romania team. As Transformation Coordinator, you will be the orchestrator in all transformation IT project or activities with the goal of harmonization and standardization of the IT landscape in Daimler Truck.

We would like to get to know you, if you share our values of passion, integrity, respect, discipline and diversity and if you agree, that ‘premium’ and ‘excellence’ are attributes not just for our products, but also for your work.

Responsabilities:

• Project Management Office Support – support the coordination of IT transformation projects through effective IT project management; Analyze and understand the impact of new proposal, projects and initatives relating to the tranformation, harmonization and standarization activities
• Act as IT subject matter expert by developing a throught understanding of IT landscape and supporting business area
• Business Consultancy – support the IT and business unit with IT related matters workshop and documentation review, provide the necessary related IT subject matters expertise
• Development of the transformation strategy – support on the allignment of system to business strategy, collaborating with stakeholders and identifying areas of improvement
• Change Management – Develop and implement change management
• Coordinates and manages across all phases of application / project lifecycle
• Support with project scope definition, cost and time assessments
• Implementation support, especially during rollout phase
• Uses cross-functional knowledge to scope work packages and assess impact on business and customers.

Soft skills/individual competence:

• Educated to an IT or technical degree level / relevant work experience
• Project Management certified or relevant work experience
• Good knowledge of IT technologies (Cloud, API, IAM, Virtual platforms, DB’s, middleware, backups, networking, security etc)
• Proficient in the use of Microsoft Office suite of applications
• Strong analytical skills, with experience within IT Applications / Systems and Landscape
• English : >B2
• Highly organized, self-motivated and results driven
• Ability to work as part of a close-knit team and also by your own
• Ability to engage and collaborate with stakeholders at all levels both inside and external of local/central organization
• Possibility of travelling in Europe.